FAQ

Tracking information is provided in your order confirmation email. That means you can see your package’s journey at any time. Please note it typically takes at least 24 hours for tracking to begin. Please note that orders are only processed during operating hours on business days (Monday through Fridays, excluding holidays). As a result, orders placed before a weekend or major holiday may take longer to arrive.

All orders are subject to a 48-hour processing time.

Please visit our Contact Us page immediately if you need to change or cancel your order. If the order has not yet shipped, we will be more than happy to assist. In the case of already shipped orders, we are not able to cancel your order but are happy to assist you in the return process once the order is received by you. We are also happy to assist in the ordering of additional products. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

Simply visit our Contact Us page to fill out the required information. Let us know that you would like to return your order and a member of our customer service team will promptly contact you with further instructions. Please see our Return & Refund Policy for more information.

We only ship within the United States excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Island, Northern Mariana Islands, Palau, Puerto Rico, U.S Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

In order to protect your personal information we do not accept any orders placed over the phone, email, or chat. Please place your order online through our site, if you need assistance navigating our checkout page, please contact us.

No. If an item is out of stock our customer service team will notify you as quickly as possible to assist in helping you find a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

Unfortunately, we do not know ahead of time if an item will go on sale or be marked down.

We are required by law to charge sales tax based on state law and policy.

Our small but mighty team works quickly to fulfill your orders as soon as they have been placed. Because of this, we cannot always adjust an order once it has been submitted. If you ever need to adjust your order, email us at contact@allgoodtoys.com with the heading “Order Update” or call us at +1(917) 225-0635 as quickly as possible with your order number and the changes you hope to make. We’ll try our best to make it right for you!

We only sell children’s products for purchase by adults. If you are under 18, you may purchase from us only with the involvement of a parent or guardian.